Job Profile Detail
Managers in customer and personal services include managers of establishments that provide services such as dry cleaning, hairdressing or residential cleaning. This unit group also includes managers of schools that provide non-vocational instruction in driving, languages, music, dance, art, cooking or fashion.
Job Titles
- Academy of music manager
- Art school manager
- Automobile driver training school manager
- Automobile driving school manager
- Barber shop manager
- Beauty shop manager
- Boarding kennel manager
- Car wash manager
- Carpet cleaning service manager
- Cold-storage manager
- Cooking school manager
- Craft school manager
- Crematorium manager
- Dance school manager
- Dog grooming establishment manager
- Dog kennel manager
- Driving school manager
- Dry cleaning plant manager
- Dry cleaning service manager
- Escort agency manager
- Esthetic services manager
- Fur cleaning plant manager
- Hairdressing salon manager
- Hairstyling salon manager
- Holidays service manager
- Home care service manager
- Janitorial services manager
- Kennel manager
- Laundry and dry cleaning manager
- Laundry manager
- Laundry service manager
- Massage parlour manager
- Modelling school manager
- Movie theatre manager
- Music academy manager
- Music school manager
- Pest control service manager
- Pet care services manager
- Pet grooming establishment manager
- Pet grooming salon manager
- Pet-sitting service manager
- Residential cleaning service manager
- Sauna manager
- School of art manager
- Septic tank service manager
- Shoe repair service manager
- Spa director
- Spa manager
- Swimming pool maintenance service manager
- Tanning salon manager
- Tour operator
- Truck wash manager
- Weight-loss clinic manager
- Window washing service manager
Job Duties
1. Improve customer service experience, create engaged customers and facilitate organic growth
2. Take ownership of customers issues and follow problems through to resolution
3. Set a clear mission and deploy strategies focused towards that mission
4. Develop service procedures, policies and standards
5. Keep accurate records and document customer service actions and discussions
6. Analyse statistics and compile accurate reports
7. Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
8. Keep ahead of industry’s developments and apply best practices to areas of improvement
9. Control resources and utilise assets to achieve qualitative and quantitative targets
10. Adhere to and manage the approved budget
11. Maintain an orderly workflow according to priorities
Education Requirement
1. Completion of secondary school is usually required.
2. A college diploma or vocational certificate in the subject of instruction may be required.
3. One to three years of experience in the service being offered are usually required.
4 to 8 years experience required 
56,031 CAD to 1,05,300 CAD P.A. 
Canada
